SHIPPING & RETURNS
RETURNS AND REFUNDS
We generally do not accept returns on customized
products unless the product differs materially from what was ordered on the site or it
is otherwise flawed. Unfortunately, we cannot accept returns outside of 15 days of
8.1. Reporting a problem
If for any reason you are not happy with your order, please contact our Support
Team by emailing firstname.lastname@example.org or use our Contact Us form. You
will need to quote your order number, and the details of the problem with the order.
We aim to acknowledge any complaint within 1 working day and will do our best to
resolve it within 28 days.
8.2. Issuing refunds
Where an item is faulty, if you are eligible for a refund, we will reimburse the price
you have paid for the product or products onto the credit or debit card with which you
paid. Alternatively, we may offer a coupon or voucher (if applicable) and resend the
item free of charge. Please note it is not our policy to offer both a refund and a
resend. Refunds cannot be given if the fault is a result of your own actions such as
product misuse or if personalization is misspelled. We reserve the right to refuse a
For any further questions Contact Us here.